Helping you Keep Landlords Happy
- Manage your diary for important meetings and calls with clients
- Organise routine inspections
- Preparing monthly property reports for owners
- Sending before and after photos of repairs
- Identify opportunities for landlords looking to increase their portfolio
- Send welcome messages and checklists to new clients
- Creating rent roll reports
- Assistance with rent appraisals
- Lease and Rent reviews and KPI reports
- Keep track of rents due and overdue notices
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Helping you Keep Tenants Happy
- Follow up on repair work
- Update tenant files
- Scheduling regular maintenance for strata complexes
- Answering general inquiries
- Chasing up tradespeople for key returns
- End of lease procedures and paperwork
- Tracking appliance warranties for repairs
- Act as a tenant liaison officer
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Attracting New Business
- Follow up calls for leads
- Making appointments in your diary for leads
- Ask clients for referrals and testimonials
- Data research and data entry
- Setting up new clients - processing agreements, invoicing fees
- Management and maintenance of client databases
- Ordering, tracking and managing delivery of orders
- Liaising with clients
- Bookkeeping and management of financials
- Confirming deposits
- Notifications via Letters
- Following up with solicitors
- Confirming settlement dates
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The Back-end tasks that you just don't want to do
- Preparing lease agreements
- New tenant checklist management
- Setting up utilities and strata payments
- Daily bank balancing
- Advising debits to landlords
- Prepare paperwork for your accountant
- Data entry, filling in form
- Managing your email inbox
- Managing your electronic files
- Stationery orders
- Maintenance reports
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Reducing Vacancy Rates
- Finding the best way to list vacancies
- Live chat with prospective tenants
- Book inspections
- Update listings
- Create property presentations
- Follow up on tenants for applications
- Answer phone inquiries
- Answering email inquiries
- Pre-screen prospective tenants
- Credit checks
- Check referrals
- Follow up on bond and application fees
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Marketing
- Brainstorming new marketing ideas
- Researching ad costs for TV and Radio
- Marketing plan for social media and website
- Write ebooks and blogs
- Organise new business cards
- Monitoring your online reputation
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Keeping your Finger on the Pulse of your Industry
- Researching insurance options
- Read industry news and articles and provide summaries
- Look at what your competitors are doing online
- Rent comparisons
- Online research for the latest industry legislation
- Finding new business products or software
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